ISO 7101 is the first international consensus standard for healthcare quality management. It prescribes requirements for a systematic approach to sustainable, high quality health systems, enabling organizations of any scale, structure, or region to:
create a culture of quality starting with strong top management;
embrace a healthcare system based on people-centred care, respect, compassion, co-production, equity and dignity;
identify and address risks;
ensure patient and workforce safety and wellbeing;
control service delivery through documented processes and documented information;
monitor and evaluate clinical and non-clinical performance;
continually improve its processes and results.
Healthcare organizations around the world have been facing significant threats for several years, such as decreasing financial resources, workforce shortages, an increase in the number of people needing care as a result of ageing populations, increasing rates of chronic disease, lack of data for decision making, scarcity of, or inadequate, medical equipment and medications, and an absence of clear healthcare system governance.
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